45 Days – Online Retail Basics Course
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Start Your Career in Retail Industry
The Retail sector is one of the fastest growing industries today—shopping malls, lifestyle stores, supermarkets, online ecommerce, customer service and more. Our Online Retail Basics Course prepares students with the real skills required to start a job in retail stores and customer service departments.
This course focuses on communication, product knowledge, sales techniques and customer handling.
Course Highlights
✔ 2 hours per day
✔ 5 days a week
✔ Practical learning
✔ Real examples & case studies
✔ Certificate after completion
What You Will Learn
🛍 Introduction to Retail
- What is retail industry
- Types of retail stores
- Retail store operations
- Understanding brands
🗣 Customer Service Skills
- Communication basics
- Dealing with customers
- Handling complaints
- Building customer relationships
💼 Selling Skills
- Sales conversations
- Product presentation
- Cross selling & up-selling
- How to meet daily targets
📦 Product & Store Knowledge
- Product categories
- Display & arrangement
- Stock handling
- Store responsibilities
🎯 Workplace Behaviour
- Grooming & body language
- Teamwork
- Professional attitude
- Daily reporting
💡 Soft Skills
- Confidence building
- Basic English for retail
- Telephone etiquette
- Interview preparation
Eligibility
✔ Minimum 12th pass
✔ Interest in customer service or retail
✔ Basic communication skills
Career Opportunities
After completing this course, you can work as:
🟣 Retail Sales Associate
🟣 Customer Service Staff
🟣 Store Assistant
🟣 Cashier
🟣 Counter Sales
🟣 Floor Staff
🟣 Showroom Executive
Industries include:
- Supermarkets
- Shopping malls
- Fashion stores
- Electronics showrooms
- Jewellery stores
- Lifestyle stores
- Hospitality
Duration & Timings
Duration: 45 Days
Class Days: Monday to Friday
Daily: 2 hours